Troubleshooting
Common Issues
"Insufficient Liquidity" Available liquidity for your direction is full. Try reducing your position size, waiting for liquidity to free up, or trading a different market.
"Above Max Position Size" Your order exceeds the maximum for this market. Split into smaller positions, choose a different market, or reduce leverage.
"Below Min Collateral" Collateral must be at least 10 USDT. Increase your collateral input.
"Above Deposit Limit" The pool is at maximum AUM capacity. Wait for capacity to open up, deposit a smaller amount, or try a different pool.
"Above Withdraw Limit" Withdrawal exceeds current capacity due to PnL or reserve constraints. Withdraw a smaller amount or wait for trader PnL to decrease.
"TP Price Below Mark Price" (Long) / "TP Price Above Mark Price" (Short) Your take profit price isn't set in the profitable direction. For longs, TP must be above mark price; for shorts, below.
"Above Max TP Price" / "Below Min TP Price" Your take profit exceeds the +2500% PnL cap. Click the tooltip to auto-fill the maximum allowed TP price.
"Invalid Stop Loss" Your stop loss exceeds the -80% PnL cap, often after removing collateral. Add collateral back to expand the valid SL range, or adjust your SL price.
"Request Rejected by User" You canceled the wallet confirmation. Review the transaction details and approve if acceptable.
"Transaction Failed" Common causes: insufficient gas (BNB too low), price moved past slippage tolerance, or pool capacity changed. Check your BNB balance, increase slippage, or refresh and retry.
"Transaction Pending" Your transaction was submitted but hasn't confirmed within 30 seconds. Wait 1–5 minutes during congestion. Check BSCScan for status. Do not resubmit — this creates duplicates.
Balance unchanged after successful transaction? The interface may be cached. Refresh the page or wait 10–30 seconds for automatic data refresh. Verify on BSCScan if needed.
Getting Help
Contact support@hertzflow.xyz for account issues, bug reports, or technical problems.
Risk Warning: Trading with leverage and providing liquidity involve substantial risk of loss. Digital asset prices are volatile and can move rapidly against your positions. Liquidity may become restricted during extreme market conditions. Only trade or provide liquidity with capital you can afford to lose. This documentation does not constitute financial advice.
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